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The complaints director (CD) or associate complaints director (ACD) will determine the scope of the investigation to find out the details or facts behind a complaint and assign an investigator. As part of the investigation process, the investigator may explore any other matter that could be considered unprofessional conduct. 

  • The investigator will interview the complainant, any other relevant witnesses and the registrant involved. 
  • The investigator will submit a report to the CD. 

Following the investigation, the complaint may be dismissed, or it may be forwarded to expedited alternate resolution (EAR) or a hearing, depending on whether there is sufficient evidence of unprofessional conduct (Section 66 of the Health Professions Act). 

Information provided on this page is provided to outline the complaints process and is not intended to replace legal advice.