The College of Registered Nurses of Alberta (CRNA) has a process for managing complaints that protects both the public and the integrity of the nursing profession.
If a member of the public, a colleague or an employer submits a complaint against a registrant, the CRNA follows a defined complaint management process. The process can take a few days or perhaps months, depending on the complexity and severity of the complaint.
The CRNA will update the complainant and the registrant throughout and, where there is an investigation, at least every 60 days.
Once a complaint is made, the CRNA’s complaints director (CD) or associate complaints director (ACD) will review the allegations to determine how to move forward. Within 30 days of receiving a complaint, the CD will notify the complainant of the action taken on their complaint.
Under the Health Professions Act (HPA), the CD has options for handling complaints:
The CRNA will contact the registrant in question and provide them with a copy of the complaint. The complainant's name, but not their personal contact information will be provided.
Information provided on this page is provided to outline the complaints process and is not intended to replace legal advice.