The College of Registered Nurses of Alberta (CRNA) manages complaints about its registrants.
Often the quickest way to resolve an issue is to discuss the concern directly with the registrant, their supervisor, other health-care providers or the patients relations department at the facility.
If you are unsure or want guidance regarding submission of a complaint, please call us at 780.451.0043 or 1.800.252.9392 and ask for the conduct department or contact us by email. There are two options to submit a complaint.
If there is insufficient space to list all incidents or to provide requested information, send in the information in an attachment.
You may request the help of an interpreter or translator to submit your complaint if needed.
Sign and date the printed form.
Send the completed form and any attachments to the CRNA by email, mail or fax.
Write a complaint letter that includes a brief description of the registrant’s behaviour that you believe constitutes unprofessional conduct. Address the letter and mail to the CRNA address.
To file a complaint with the CRNA, you need the following:
Contact the Registrar if you are unable to find the registrant’s name using the steps above.
Nursing employers play an important role in nursing regulation to serve and protect the public’s right to safe and ethical nursing care. This includes confirming a nurse’s ability to practice and reporting on issues of unprofessional conduct.
Under the Health Professions Act (HPA), employers are legally obligated to report any discipline to the CRNA at the time they engage in discipline that involve issues they believe to be unprofessional conduct. This will be treated as a complaint.
The complaint will be reviewed as per the CRNA’s complaint management process.
If you are making a complaint about virtual care services based on care you received in Alberta, please use the form above. If you have a complaint regarding virtual care services received in another province, please contact the appropriate regulator in that province.
The CRNA manages complaints about its registrants—registered nurses and nurse practitioners. To determine if an individual is registered with and regulated by the CRNA, you can verify their status online at any time through the “Check a Registrant’s Permit” tool.
Information provided on this page is provided to outline the complaints process and is not intended to replace legal advice.
Send the completed form and any attachments to the CRNA by email, mail or fax:
Attention: Complaints Director
College of Registered Nurses of Alberta
11120 178 St NW
Edmonton, AB T5S 1P2