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Regulatory Webinar

Complaints Process

September 11, 2025

Complaints Process Webinar

The College of Registered Nurses of Alberta (CRNA) is responsible for addressing complaints made about the conduct of its registrants.

Anyone can file a complaint against a registrant for unprofessional conduct, as defined in the Health Professions Act. The CRNA has a process for managing complaints that protects both the public and the integrity of the nursing profession.

In this webinar, learn more about how the complaints process works at the CRNA, including how cases are managed and resolved with a focus on transparency, efficacy and collaboration with partners.

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Complaints Management Process

Learn about out complaints and our complaint process.

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We would like to acknowledge that the CRNA office is within Treaty 6 Territory and we recognize our members on Treaty 4, 6, 7, 8 and 10 and Métis Homelands. The CRNA is dedicated to improving Indigenous health and to supporting culturally safe and appropriate care to Indigenous patients and families in Alberta.
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