About complaint resolution agreements

If the Complaints Director determines that there is evidence of unprofessional conduct and the member accepts responsibility, the Complaints Director may ask the member to enter into a complaint resolution agreement (CRA).

CRAs require consent from the complainant. Depending on several factors, including prior discipline history, gravity of the offence, and need for transparency, various terms are included which may consist of publication under Other disciplinary matters.

What's in a complaint resolution agreement?

The agreement is between the Complaints Director and the member. It includes:

• a brief history of the complaint management
• admission of the incident(s) and/or acknowledgement of the complaint(s)
• agreement of remediation consistent with what a Hearing Tribunal would impose
• agreed conditions to be applied to the member's permit
• agreed publication, as applicable

Agreed-upon conditions are placed on the member's permit until they are complied with. Failure to comply with the terms of agreement may result in a referral to a Hearing Tribunal.