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The College of Registered Nurses of Alberta (CRNA) is a regulatory college under the Health Professions Act (HPA). Our vision is excellence in nursing regulation for the health of all Albertans. Our objective is people-first, and we are committed to attracting the best people, engaging, and developing a workforce that embodies our values of integrity, respect, accountability and professionalism. The CRNA is committed to meeting and exceeding its legislative responsibilities by using a Right-touch relational regulatory approach. 


We are seeking a dynamic professional to conduct impartial investigations in accordance with the HPA and under the delegated authority of the Complaints Director. This role involves primarily independent work and, on rare occasion, travel throughout Alberta. The workload is based on assigned cases and other responsibilities. 

What You Will Do

Investigate Complaints

  • Use a case management approach to manage assigned investigations
  • Maintain ongoing communication with registrants and complainants, and provide 60-day updates as required
  • Interview registrants, complainants and witnesses, as appropriate
  • Conduct investigations in accordance with the HPA, Health Information Act, privacy legislation and the CRNA's policies and procedures
  • Maintain confidentiality and security of investigation documents and equipment
  • Consider and manage risks in all situations, maintain personal safety

Prepare Investigation Reports

  • Provide impartial documentation of witness interviews
  • Collect relevant documents (policies, clinical records, employer documentation) to support information provided by witnesses
  • Communicate any issues that arise regarding management of the investigation to the Complaints Director and supervisor

Support Complaints Director / Associate Complaints Director

  • Communicate conduct processes with complainant and registrant
  • Provide updates on investigations to the Complaints Director and/or Associate Complaints Director
  • Perform other assigned duties as requested 

Resource Management: Support Professional Conduct

  • Keep abreast of investigation information, resources, equipment, tools, technical and technological developments to ensure investigation capacity is up to date
  • Contribute to continuous improvement of the investigation process and experience of the investigated registrant, complainant, witnesses and key partners in the investigation process
  • Maintain current documents and reports on SharePoint

What You Possess

  • Bachelor's degree/diploma in nursing, other health-related field or in another relevant discipline is required
  • Minimum 7–9 years of experience in nursing or related field with both staff and management experience preferred
  • Equivalent combination of education and experience may be considered
  • Experience conducting investigations is an asset
  • Eligible for CRNA registration or regulated by another regulatory college is an asset  
  • Strong written and oral communication, conflict resolution and interview skills
  • Ability to work independently, manage multiple priorities and be flexible in scheduling interviews
  • Proficient in MS365 applications, including Outlook, SharePoint, and other electronic database and platforms to manage investigation documents
  • Proficient in virtual meeting platforms such as Teams, Zoom, Webex
  • Ability to work remotely 

What We Offer

  • This is an ongoing full-time employment opportunity
  • A competitive salary between $112,000 to $121,000
  • Extended health and dental benefits package, including several resources to support mental health and financial wellness
  • An excellent defined benefit pension plan
  • Work environment is remote/hybrid
  • 7.25 hours per day from Monday through Friday
  • 12 general holidays and an annual holiday break when our office is closed for the last week in December
  • Earned vacation days at a monthly rate that equates to 20 days per year to start
  • On top of it all, we provide an annual self-directed staff development fund to support life-long self-learning and self/family personal health and wellness services

If this position sound like a good fit for your skills, we invite you to submit a resume and a cover letter via email quoting file 35701-55 to by July 19, 2024. Thank you for your interest.