It is CARNA’s responsibility to address complaints related to the professional conduct of individual registered nurses, graduate nurses, nurse practitioners, graduate nurse practitioners and certified graduate nurses. Other Health Practitioners are the responsibility of their respective College. All complaints are processed under Health Professions Act.
Anyone can file a complaint about a registered nurse’s conduct.
You have two options to submit your complaint. If multiple registered nurses were involved, submit separate complaints for each, identifying the role of each individual as it relates to your complaint. Each complaint will be addressed separately.
Option 1: Complete the online complaint form, save it and print it.
Save it then print it. Please sign the completed form and email, mail or fax the completed form or your letter to:
Attention: Complaints Director
College and Association of Registered Nurses of Alberta
Edmonton, AB T5S 1P2
Confidential fax: 780.453.0546
Option 2: Write a letter to the Complaints Director. Your complaint letter must include a brief description of the registered nurse's behaviour that you believe constitutes unprofessional conduct.
Address the letter to the above address to the Attention of the Complaints Director.
The complaint management process may take several months depending on the complexity and severity of the complaint. Often the quickest way to resolve an issue is to discuss the concern directly with the registered nurse, the registered nurse's supervisor or other health-care providers at the facility first.
If you are unsure or want guidance regarding submission of a complaint, please call us at 780.451.0043 or 1.800.252.9392 and ask for the Conduct Department or email firstname.lastname@example.org.