If the Complaints Director determines that there is evidence of unprofessional conduct and the member accepts responsibility, the Complaints Director may ask the member to enter into a complaint resolution agreement (CRA).
CRAs require consent from the complainant. Prior discipline history is also considered.
The agreement is between the Complaints Director and the member. It includes:
Agreed-upon conditions are placed on the member's permit until they are complied with. Failure to comply with the terms of agreement may result in a referral to a Hearing Tribunal.
A CRA does not result in a history of professional discipline.