Review of complaints processes and outcomes

CARNA is making public a 48-page external review of its complaints and discipline processes and outcomes.

The review was conducted over the summer and contains 14 recommendations for action and improvement, with a strong focus on increased transparency, website enhancements and internal process improvements. We will continue to report here on the status of our action plan to implement the recommendations.

CARNA engaged Harry Cayton – an internationally recognized expert in professional regulation and governance and former chief executive of the U.K.’s Professional Standards Authority  – to ensure its actions and outcomes meet current international regulatory best practices and standards. CARNA is committed to improving its processes through transparency and accountability in an ever-changing, health-care landscape.

We welcome your feedback.

Action Plan: Professional Conduct Review and Updates

Report: A review of complaints processes and outcomes conducted for CARNA