|Other (agency, professional body)||7||3|
|Fitness to practice||6||4|
|Practice permit issues||3||5|
|Referred to investigation||174||148|
|Resolved prior to investigation||76||65|
|Complaint withdrawn by complainant||11||16|
|Complaints director attempts to resolve||1||-|
|Referred directly to a hearing||1||-|
|To be determined||2||12|
Note: Section 118 of the Health Professions Act states that if a complaints director has grounds to believe that a regulated member is incapacitated, whether or not a complaint has been made, the complaints director may direct the regulated member to submit to specified physical or mental examinations and to cease providing professional services until such time as the capacity assessment report is received and the complaints director is satisfied the regulated member is no longer incapacitated. The complaints director used Section 118 to manage four members in 2016 and three members in 2015.
The CARNA complaints director has the authority under the Health Professions Act to resolve complaints where there is evidence of unprofessional conduct in a number of different ways. The traditional approach was to refer the allegations of unprofessional conduct to a hearing. Another option for resolution of a complaint implemented in the 2015/16 membership year is through a complaint resolution agreement (“CRA”) between the member and the complaints director. Both hearings and CRAs uphold the College’s mandate of protection of the public, involve the same level of remediation and admittance of unprofessional conduct. The CRA does not result in disciplinary history and may result in more timely and cost effective processing of the complaint resolution.
All hearings held were open to the public and proceeded by way of consent agreements between the member and CARNA, and each resulted in a finding of unprofessional conduct.
|Outcome of hearings||2016||2015|
|Reprimand and/or conditions, undertakings1, fines||79||79|
|Caution and/or conditions||9||3|
|Permanent undertaking2 and/or reprimand||4||4|
|Reprimand, suspension and/or fine||-||2|
|Reprimand and cancellation||-||2|
|Cancellation and fine||-||2|
1 An undertaking is a member’s signed agreement with CARNA to never work or practice as a regulated member of CARNA until the undertaking is removed by the complaints director or a Hearing Tribunal.
2A permanent undertaking is a member’s signed permanent irrevocable agreement with CARNA to never work or practice as a regulated member of CARNA ever again.
|Summary of complaint resolution agreements||2016|
|Permenent undertaking to cease practice||3|
|Performance evaluation and coursework||3|
|Total complaint resolution agreements||20|
|Completed and dismissal upheld||7||9|
|Waiting to be heard||-||2|
|Total requests for review of dismissal||7||12|
|Received and completed||1||-|
|Received and not completed||1||1|
|Total requests for appeals of Hearing Tribunal decisions||2||1|