When the Complaints Director determines that there is reasonable evidence of unprofessional conduct and the member accepts responsibility and agrees to appropriate remediation, the Complaints Director may ask the member to enter into a complaint resolution agreement (CRA).
Use of this agreement process requires consent from the complainant. Prior discipline history is also considered.
The agreement is between the Complaints Director and the member.
Agreed-upon conditions are placed on the member's permit until they are complied with. Failure to comply with the terms of agreement may result in a referral to a Hearing Tribunal.
A CRA does not result in a history of professional discipline.