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• Who can appeal the decision of the Hearing Tribunal?

  Both the investigated person and the complaints director may appeal the decision of the Hearing Tribunal within 30 days of receipt of the decision. The appeal is heard by a panel of CARNA Provincial Council, comprising two regulated members and one public member. The appeal is based on the record and decision of the Hearing Tribunal.

  A further appeal to the Court of Appeal is available to the investigated person only.
  

• What is Alternative Complaint Resolution (ACR) ?

  ACR is a confidential, non-disciplinary method of resolving a complaint. The complaints director may refer a matter to ACR if the complaint does not involve an issue of public safety, and if the complainant and the member against whom the complaint was made agree to participate.

• Who mediates Alternative Complaint Resolution?

  An external mediator will be contracted to conduct the ACR process.  The mediator and a member of CARNA, acting as CARNA's representative, participate in the ACR process along with the complainant and the investigated person. The role of the CARNA representative is to ensure consideration of the public interest during the process, and support the integrity and confidentiality of the process.

• Who ratifies the outcome of Alternative Complaint Resolution?

  Records of ACR sessions are kept separate from other conduct files. Proposed settlements must be reviewed and ratified by the Complaint Review Committee before they are considered final.

  If the ACR fails, or the Complaint Review Committee rejects the proposed settlement, the matter is referred back to the complaints director, who will decide how to proceed with the complaint.  
  

• What happens if the investigated person fails to comply with the terms of the Alternative Complaint Resolution agreement?

  If the investigated person fails to comply with the terms of a ratified ACR agreement, the complaints director will treat that non-compliance as a new complaint