Complaint Reporting

The College & Association of Registered Nurses of Alberta (CARNA) is responsible for investigating complaints about Registered Nurses.

Complaints are processed as per Part 4 – Professional Conduct of the Health Professions Act.

The following information is intended for patients, family members of a patient, nurses, co-workers, members of the public or other professionals. If you are an employer and you wish to make a complaint about a registered nurse, please follow the instructions for Employer Complaint Reporting.

CARNA cannot respond to anonymous complaints. The individual who signs the Complaint Form will be considered the sole Complainant.

Please note: There can only be one complainant in the complaint process and should be the person directly involved. Other individuals would be considered witnesses should the matter be investigated.

The Health Professions Act does not give CARNA the authority to do an audit of nursing practices or procedures in a particular setting. We can only investigate complaints against individual nurses and complaints should be related to their registered nurse work. In order for CARNA to treat a matter as a complaint and commence an investigation under the Health Professions Act, we require the first and last name of the particular nurse, along with some specific information regarding what that particular nurse did which was objectionable.

Some examples of unprofessional conduct may include:

  • Practice issues
  • Patient neglect/abuse (verbal, physical, emotional, sexual)
  • Medication administration error
  • Patient safety
  • Breach of privacy/confidentiality
  • Theft/fraud/deceit
  • Conflict of interest
  • Use of rude, unprofessional language
  • Inappropriate relationship
  • Co-worker harassment/bullying

We suggest if you have received unsatisfactory nursing care from a specific Registered Nurse that you discuss your concerns directly with the Registered Nurse, the Registered Nurse's supervisor or other health care providers at the facility first, as this is usually the quickest way to resolve issues. Please be aware the complaints process may take several months depending on the complexity and severity of the complaint.

CARNA does not have jurisdiction to investigate complaints against Licensed Practical Nurses (LPNs). If this complaint is against an LPN, contact the College of Licensed Practical Nurses of Alberta

CARNA does not have jurisdiction to investigate complaints against Registered Psychiatric Nurses (RPNs). If this complaint is against an RPN, contact the College of Registered Psychiatric Nurses of Alberta

If after talking with the facility you still wish to proceed with a complaint:

Attention: Complaints Director

College & Association of Registered Nurses of Alberta
11620–168 Street
Edmonton, AB T5M 4A6

Fax: (780) 453-0546

When we receive the signed Complaint Form:

  1. We will contact you to verify the content of the complaint and we may ask you for further information at that time.
  2. The Complaints Director will decide how to proceed with the complaint.
  3. We will contact the Registered Nurse in question and provide him/her with a copy of this complaint. All contact information will be removed, but your name will remain.